Refund Policy

1. Free Trial Period

• All new users receive a 30-day free trial with full access to all features
• No payment method is required to start your trial
• You will only be charged if you choose to upgrade before or after your trial ends
• If you decide ZARIKS isn't right for you during the trial, simply don't upgrade — you won't be charged anything

This means: You have 30 full days to evaluate ZARIKS completely free of charge before making any payment decision.

2. Subscription Cancellation

You can cancel your ZARIKS subscription at any time.

What happens when you cancel:

• Your subscription will remain active until the end of your current billing period
• You will retain full access to all features until that date
• No further charges will be made after cancellation
• Your data remains safely stored and accessible if you choose to resubscribe later

What does NOT happen:

• We do not provide refunds or credits for the unused portion of your billing period
• Cancellation does not take effect immediately — you keep access until the period ends

This follows standard industry practices for subscription-based services.

3. When Refunds ARE Granted

We will issue a refund in the following specific circumstances:

3.1 Accidental Signup (Monthly Plan)

If you accidentally subscribed to a monthly plan and contact us within 72 hours (3 days) of the charge, AND you have not used the service during that time, we will issue a full refund.

Conditions:

• Request must be made within 72 hours of the invoice date
• No usage of the service after the charge (see definition below)
• First-time request only (one per account, lifetime)

Definition of Usage: Any of the following actions disqualifies you from a refund: completing onboarding, accessing the dashboard, scanning emails, creating or editing deals, generating invoices, exporting data, or accessing any paid features. If you have performed any of these actions after being charged, no refund will be issued.

3.2 Accidental Signup (Annual Plan)

If you accidentally subscribed to an annual plan and contact us within 7 days of the charge, AND you have not used the service during that time, we will issue a full refund.

Conditions:

• Request must be made within 7 days of the invoice date
• No usage of the service after the charge (see definition above)
• First-time request only (one per account, lifetime)

3.3 Duplicate Charges

If you were charged more than once for the same billing period due to a technical error, we will refund the duplicate charge(s) in full.

3.4 Charges After Cancellation

If you were charged after successfully cancelling your subscription (and the charge was not for a billing period that had already begun), we will refund the erroneous charge in full.

3.5 Unauthorized Transactions

If your payment method was used without your authorization (fraud), please contact us immediately. We will work with you and our payment provider to investigate and issue a refund for any unauthorized charges.

3.6 Service Discontinuation by ZARIKS

If ZARIKS permanently discontinues the service, we will provide a pro-rata refund for the unused portion of any prepaid subscription fees (e.g., remaining months on an annual plan).

4. When Refunds Are NOT Granted

We do not provide refunds in the following circumstances:

4.1 Change of Mind

If you simply decide you no longer want to use ZARIKS after your free trial has ended and you've subscribed, this is not grounds for a refund. You had 30 days to evaluate the service for free.

4.2 Partial Month/Year Usage

If you cancel mid-billing cycle, you will not receive a refund for the unused portion. Your access continues until the end of the paid period.

4.3 Failure to Cancel Before Renewal

If you forgot to cancel before your subscription renewed automatically, this is not grounds for a refund. We recommend cancelling at least 24 hours before your next billing date to avoid renewal.

Note: Razorpay (our payment provider) sends a reminder 3 days before each renewal.

4.4 Lack of Use

If you paid for a subscription but did not use the service, this is not grounds for a refund. Access was available to you throughout the billing period.

4.5 Dissatisfaction with Features

If you are unhappy with specific features or functionality, this is not grounds for a refund. We encourage you to contact us with feedback — we're constantly improving ZARIKS based on user input.

4.6 Account Termination for Violation

If your account was terminated due to violation of our Terms of Service, you are not entitled to any refund.

4.7 Third-Party Payment Issues

If you purchased your subscription through a third-party platform (e.g., if we offer this in future via app stores), you must contact that platform directly for refund requests. ZARIKS cannot process refunds for purchases made through third parties.

5. How to Request a Refund

If you believe you qualify for a refund under the scenarios listed in Section 3, please contact us:

Email: team@zariks.com

Subject Line: Refund Request — [Your Email Address]

Include the following information:

• The email address associated with your ZARIKS account
• Date of the charge in question
• Reason for the refund request
• Any relevant screenshots (e.g., duplicate charges, cancellation confirmation)

We will review your request and respond within 5 business days.

6. Refund Processing

If your refund request is approved:

• Processing Time: Refunds are initiated within 5-7 business days of approval
• Method: Refunds are issued to the original payment method used for the transaction
• Bank Processing: Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account
• UPI Payments: Refunds to UPI typically process within 3-5 business days

Note: ZARIKS is not responsible for delays caused by your bank or payment provider.

7. Service Credits

In certain situations where a refund is not applicable, we may offer service credits at our discretion:

• Extended Downtime: If ZARIKS experiences significant unplanned downtime (multiple hours or days) that impacts your ability to use the service, we may issue a pro-rata service credit
• Technical Issues: If a verified technical issue on our end prevented you from using the service, we may issue a service credit

Service credits are applied to your next billing cycle and cannot be exchanged for cash.

8. Your Data After Cancellation or Refund

If you cancel (no refund):

• Your data remains stored securely
• You can resubscribe at any time to regain access
• We do not delete your data upon cancellation

If you receive a refund:

• Your subscription will be terminated immediately upon refund processing
• Your data remains stored for 30 days in case you choose to resubscribe
• After 30 days, your data may be permanently deleted
• If you wish to have your data deleted immediately, please request this separately

If you request account deletion:

Please refer to our Privacy Policy and Data Deletion page for the complete process. Account deletion is separate from refund requests.

9. Price Changes

If we increase subscription prices:

• Existing subscribers will be notified at least 30 days in advance
• You may cancel before the new price takes effect
• Price increases do not entitle you to a refund for previous payments made at the old price

10. Dispute Resolution

If you disagree with our refund decision:

1. Reply to our response with additional information or clarification
2. We will re-review your request within 5 business days
3. Final decision will be communicated via email

If you remain unsatisfied, you may:

• File a complaint with the National Consumer Helpline (1800-11-4000)
• Contact the Consumer Disputes Redressal Forum in your jurisdiction

We are committed to resolving disputes fairly and in good faith.

11. Chargebacks

If you initiate a chargeback (dispute) with your bank or payment provider instead of contacting us first:

• Your ZARIKS account may be immediately suspended pending investigation
• If the chargeback is found to be unwarranted, your account may be permanently terminated
• We reserve the right to pursue recovery of any fees incurred due to fraudulent chargebacks

We strongly encourage you to contact us first at team@zariks.com before initiating a chargeback. We are committed to resolving legitimate issues quickly and fairly.

12. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of ZARIKS after changes constitutes acceptance of the updated policy.

13. Contact Us

For any questions about this Refund Policy or to request a refund:

Email: team@zariks.com

Response Time: Within 5 business days